Next is Now: How human behaviour is changing and what this means for the customers of financial services today.
Human behaviour is changing at an unprecedented rate and financial service businesses are struggling to respond effectively. EY and NETSOL Technologies bring the latest thinking and cutting-edge research into human behaviour to the International Asset Finance Network to consider the implications of these changes.
- Human Behaviour in a Post Covid-19 World
- What it Means to be Financially Vulnerable
- What can behavioural science teach us?
- Implications for asset finance companies
The session will feature research undertaken during COVID-19 lockdown with both financial services businesses and their customers as well as reflections on what it means to step into the shoes of a vulnerable customer.